What’s your role at CaseGlide, and what do you do?
I am the Vice President of Client Success. In my role, I am responsible for client retention by generating programs for continuous improvement of our project onboarding methodology and client satisfaction programs.
How long have you been at CaseGlide?
What brought you here?
The opportunity to work with a great team on an innovative SaaS software product.
What do you like most about your job?
Being able to share the knowledge and experiences I have gained over the years in the various roles I have had in my career.
Who’s your role model?
The late Maya Angelou, her tenacity facing obstacles, lovely poetry and lectures from the heart were always inspiring and motivating.
What’s your favorite thing about working at CaseGlide?
Traveling to meet with our customers, talking about ways that CaseGlide can enhance their efficiency and substantially reduce costs and gathering information around their experiences using the product.
Where would you take a vacation?
We are trying to visit every National Park in the US. This year it’s going to be Denali National Park, AK.
What’s your favorite film?
I don’t watch movies often. The last movie I watched and really enjoyed was The King’s Speech.
What’s your favorite food?
Thai, Vietnamese, Sushi, not many foods that I don’t like!
4 things you can’t live without
My family, dear friends, iPad, and suitcase.
When you’re not working what do you enjoy to do in your free time?
I like to spend time riding my horse, reading, watching football or dining out with friends and family, skiing, and traveling.
What’s your favorite CaseGlide memory?
The first trip to the Tampa office to meet the team. I couldn’t have felt more welcome. They went out of their way to spend several days reviewing all of the areas within the company in detail. We had the opportunity to hear from development, product innovation, client success, marketing, customers and the executive team. I had an opportunity to spend time with everyone and had some great “team building” dinners and lunches. I knew then I made the right decision to join the company.
What’s your favorite CaseGlide value, and how do you live it?
Flexibility, we all need to be flexible in our roles and work together toward the common goal of company growth and expansion. I like the opportunity to assist in many areas and not be relegated to a rigid swim lane. Everyone has an opinion that matters and listening and respecting each other’s opinions across all areas of the company is important for a company with such great growth potential.