Terms of Use
Terms of Use
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE.
By using the CaseGlide.com, Inc. website (the "Site") or any CaseGlide applications or application plug-ins ("Applications"), you agree to follow and be bound by these terms of use (the "Terms of Use") and agree to comply with all applicable laws and regulations, including United States export and re-export control laws and regulations. In these Terms of Use, the words "you" and "your" refer to each customer, Site visitor, or Application user, "we", "us" and "our" refer to CaseGlide.com, Inc. and "Services" refers to all services provided by us. It is your responsibility to review these Terms of Use periodically. If at any time you find these Terms of Use unacceptable or if you do not agree to these Terms of Use, please do not use this Site or any Applications. We may revise these Terms of Use at any time without notice to you. If you have any questions about these Terms of Use, please contact us. YOU AGREE THAT BY USING THE SITE, ANY APPLICATIONS, AND THE SERVICES YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT. These Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute. CaseGlide.com provides an online legal portal to give visitors a location to communicate about cases and share information. It also includes an automated software solution to licensed attorneys to assist them in creating legal documents. CaseGlide hosts its software as a backend service for customers when they create their own documents. The Site includes general areas for communicating about commonly encountered legal issues. At no time does CaseGlide review your information entered into CaseGlide for legal or other sufficiency; draw legal conclusions; provide legal advice, opinions or recommendations about your legal rights, remedies, defenses, options, selection of forms, or strategies; or apply the law to the facts of your particular situation. CaseGlide is not a law firm and may not perform services performed by an attorney. CaseGlide and its Services are not substitutes for the advice of an attorney.   CaseGlide strives to keep its communication hub and legal documents accurate and current. However, because the law changes rapidly, CaseGlide cannot guarantee that all of the information on the Site or Applications is completely up to date. The law is different from jurisdiction to jurisdiction and may be subject to interpretation by different courts. No general information or legal tool, such as CaseGlide, can fit every circumstance, factual scenario, or case. Therefore, if you need legal advice for a specific problem, or if your specific problem is too complex to be addressed by our tools, please consult a licensed attorney in your area.   This Site and Applications are not intended to create any attorney-client relationship between you and CaseGlide, and your use of CaseGlide does not and will not create an attorney-client relationship between you and CaseGlide.  
    1. Privacy Policy. CaseGlide respects your privacy and permits you to control the treatment of your personal information. When you open an account to use or access certain portions of the Site, Applications, or the Services, you must provide complete and accurate information as requested on the registration form. You will also be asked to create a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You will not use a third party's account, user name, or password at any time, under any circumstances. You agree to notify CaseGlide immediately of any unauthorized use of your account, user name, or password. CaseGlide shall not be liable for any losses you incur as a result of someone else's use of your account or password, either with or without your knowledge. If you become aware that someone with a username and password to CaseGlide is no longer employed at your company, you shall notify CaseGlide immediately of that fact and request that CaseGlide remove access for that person. You may be held liable for any losses incurred by CaseGlide, our affiliates, officers, directors, employees, consultants, agents, or representatives due to someone else's use of your account or password.
    2. Ownership. This Site and Applications are owned and operated by CaseGlide LLC. All right, title and interest in and to the materials provided on this Site and Applications, including but not limited to information, documents, logos, graphics, sounds and images (the "Materials") are owned either by CaseGlide or by our respective third party authors, developers or vendors ("Third Party Providers"). Except as otherwise expressly provided by CaseGlide, none of the Materials may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted or distributed in any way and nothing on this Site or on any Applications shall be construed to confer any license under any of CaseGlide's intellectual property rights, whether by estoppel, implication or otherwise. CaseGlide does not sell, license, lease or otherwise provide any of the Materials other than those specifically identified as being provided by CaseGlide. Any rights not expressly granted herein are reserved by CaseGlide.
    3. Limited Permission to Download. CaseGlide hereby grants you permission to download, view, copy and print the Materials on any single, stand-alone computer (or, for Microsoft Agave users, one copy of the Application on up to five devices affiliated with your Marketplace Windows Live ID account) solely for your use on that particular case within which you are authorized by CaseGlide of a homeowners insurer client of CaseGlide to use CaseGlide provided that: (i) where provided, the copyright and trademark noticesappearing on any Materials not be altered or removed; (ii) the Materials are not used on any other website or in a networked computer environment; and (iii) the Materials are not modified in any way, except for authorized editing of downloadable forms for your use on the particular case within which you are authorized by CaseGlide or a homeowners insurer client of CaseGlide’s. This permission terminates immediately without notice if you breach any of the terms or conditions of these Terms of Use. On any such termination, you agree to immediately destroy any downloaded or printed Materials. Any unauthorized use of any Materials contained on this Site or Applications may violate copyright laws, trademark laws, laws of privacy and publicity and communications regulations and statutes.
    4. Use of CaseGlide Legal Forms. On the Site, through the Applications, and through certain partners, CaseGlide offers "fill in the blank" forms. If you buy or download a form on our Site or Application, the terms and conditions of these Terms of Use control. You understand that your purchase, download, and/or use of a form document is neither legal advice nor the practice of law, and that each form and any applicable instructions or guidance is not customized to your particular needs.
    5. License to Use CaseGlide grants you a limited, personal, non-exclusive, non-transferable license to use its forms (the "Forms") for your own internal business use, or if you are an attorney or professional, for your homeowners insurer client, but only for the particular claim or case within which CaseGlide or a homeowners insurer client of CaseGlide has authorized you to access the document. You agree that you will not download or save any documents produced by CaseGlide to any other location other than CaseGlide and your normal storage locations for claims or cases. You will not save any CaseGlide Forms to any folders where you keep legal document templates or examples. You agree that you will not send any documents produced by CaseGlide to anyone else other than the authorized personnel listed on that claim page. You agree that you will not email any documents produced by CaseGlide for any reason, unless expressly authorized in writing by CaseGlide or a licensed CaseGlide user, and in that instance you may only email such documents to that user. You also agree that you will not use any Forms produced by CaseGlide in any claim or case that has not been opened on CaseGlide. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Forms in any manner, except for modifications in filling out the Forms for your authorized use.
    6. Resale of Forms Prohibited. By ordering or downloading Forms, you agree that the Forms you purchase or download may only be used by you for your specified business use, or used by you in connection with your client and may not be transferred, sold or redistributed without the advance written consent of CaseGlide.
    7. DISPUTE RESOLUTION BY BINDING ARBITRATION. PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our Customer Care Center at (813) 513- 5440. In the unlikely event that the CaseGlide Customer Care Center is unable to resolve your complaint to your satisfaction (or if CaseGlide has not been able to resolve a dispute it has with you after attempting to do so informally), you and CaseGlide both agree to resolve those disputes through binding arbitration or in small claims court, rather than in a court of general jurisdiction. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than a court does, and is subject to very limited review by courts. Any arbitration under these Terms of Use will take place on an individual basis; class arbitrations and class actions are not permitted. While in some instances, upfront costs to file an arbitration claim may exceed similar costs to bring a case in court, for any non-frivolous claim that does not exceed $75,000, CaseGlide will pay all costs of the arbitration.
  • You may speak with independent counsel before using this Site or completing any purchase. Arbitration Agreement
      1. CaseGlide and you agree to arbitrate all disputes and claims between us before a single arbitrator. The types of disputes and claims we agree to arbitrate are intended to be broadly interpreted. It applies, without limitation, to:
        • the arbitrability of the Terms of Use
        • laims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory;
        • claims that arose before these or any prior Terms of Use (including, but not limited to, claims relating to advertising);
        • claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
        • claims that may arise after the termination of these Terms of Use.
        For the purposes of this Arbitration Agreement, references to "CaseGlide," "you," and "us" include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms of Use or any prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This Arbitration Agreement does not preclude your bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against CaseGlide on your behalf. You agree that, by entering into these Terms of Use, you and CaseGlide are each waiving the right to a trial by jury or to participate in a class action. These Terms evidence a transaction or website use in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision. This arbitration provision will survive termination of these Terms.
      2. A party who intends to seek arbitration must first send, by U.S. certified mail, a written Notice of Dispute ("Notice") to the other party. A Notice to CaseGlide should be addressed to: Notice of Dispute, General Counsel, CaseGlide.com, 701 S. Howard Ave. Ste. 106-124, Tampa, Florida 33606 (the "Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought ("Demand"). If CaseGlide and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or CaseGlide may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by CaseGlide or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or CaseGlide is entitled.
      3. After CaseGlide receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for more than $75,000. (Currently, the filing fee for consumer-initiated arbitrations is $200, but this is subject to change by the arbitration provider. If you are unable to pay this fee, CaseGlide will pay it directly after receiving a written request at the Notice Address.) The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, the "AAA Rules") of the American Arbitration Association (the "AAA"), as modified by these Terms, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator is bound by these Terms. Unless CaseGlide and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your contact address. If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If you choose to proceed either in person or by telephone, CaseGlide may choose to respond only by telephone or submission. If your claim exceeds $10,000, the AAA Rules will determine whether you have a right to a hearing. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings of fact and conclusions of law on which the award is based. The parties agree that in any arbitration of a dispute or claim, neither party will rely for preclusive effect on any award or finding of fact or conclusion of law made in any other arbitration of any dispute or claim to which CaseGlide was a party. Except as otherwise provided for herein, CaseGlide will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse CaseGlide for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek relief valued at more than $75,000 (excluding attorney’s fees and expenses), the payment of these fees will be governed by the AAA rules.
      4. If, after finding in your favor in any respect on the merits of your claim, the arbitrator issues you an award that is greater than the value of CaseGlide's last written settlement offer made before an arbitrator was selected, then CaseGlide will:
        • pay you either the amount of the award or $2,000 ("the alternative payment"), whichever is greater; and
        • pay your attorney, if any, the amount of attorney's fees, and reimburse any expenses (including expert witness fees and costs), that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration (the "attorney's payment").
        If CaseGlide did not make a written offer to settle the dispute before an arbitrator was selected, you and your attorney will be entitled to receive the alternative payment and the attorney's fees, respectively, if the arbitrator awards you any relief on the merits. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the alternative payment and the attorney's fees at any time during the proceeding and upon request from either party made within 14 days of the arbitrator's ruling on the merits. In assessing whether an award that includes attorney’s fees or expenses is greater than the value of CaseGlide’s last written settlement offer, the arbitrator shall include in his or her calculations only the value of any attorney’s fees or expenses you reasonably incurred before CaseGlide’s settlement offer.
      5. The right to attorney's fees and expenses discussed in paragraph (d) supplements any right to attorney's fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorney's fees or costs.
      6. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND CASEGLIDE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL. Further, unless both you and CaseGlide agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award any relief that a court could award that is individualized to the claimant and would not affect other customers. Neither you nor we may seek non-individualized relief that would affect other customers. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.
      7. If the amount in dispute exceeds $75,000 or either party seeks any form of injunctive relief, either party may appeal the award to a three-arbitrator panel administered by AAA by a written notice of appeal within thirty (30) days from the date of entry of the written arbitration award. An award of injunctive relief shall be stayed during any such appeal. The members of the three- arbitrator panel will be selected according to AAA rules. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party's notice of appeal. The decision of the three-arbitrator panel shall be final and binding, subject to any right of judicial review that exists under the FAA.
      8. Notwithstanding any provision in the applicable Terms of Use to the contrary, CaseGlide agrees that if it makes any future change to this arbitration provision (other than a change to any notice address, website link or telephone number provided herein), that change will not apply to any dispute of which we had written notice on the effective date of the change. Moreover, if CaseGlide seeks to terminate this arbitration provision, any such termination will not be effective until at least thirty (30) days after written notice of such termination is provided to you, and shall not be effective as to disputes which arose prior to the date of termination.
    1. Additional Terms. Some CaseGlide Services may be subject to additional posted guidelines, rules or terms of service ("Additional Terms") and your use of such Services will be conditioned on your agreement to the Additional Terms. If there is any conflict between these Terms of Use and the Additional Terms, the Additional Terms will control for that Service, unless the Additional Terms expressly state that these Terms of Use will control.
    2. NO WARRANTY. THE SITE, APPLICATIONS, AND ALL MATERIALS, DOCUMENTS OR FORMS PROVIDED ON OR THROUGH YOUR USE OF THE SITE OR APPLICATIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, CASEGLIDE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON- INFRINGEMENT.CASEGLIDE MAKES NO WARRANTY THAT: (A) THE SITE, APPLICATIONS, OR THE MATERIALS WILL MEET YOUR REQUIREMENTS; (B) THE SITE, APPLICATIONS, OR THE MATERIALS WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, APPLICATIONS, OR ANY MATERIALS OFFERED THROUGH THE SITE OR APPLICATIONS, WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE, APPLICATIONS, OR IN RELIANCE ON THE MATERIALS WILL MEET YOUR EXPECTATIONS.OBTAINING ANY MATERIALS THROUGH THE USE OF THE SITE OR APPLICATIONS IS DONE AT YOUR OWN DISCRETION AND AT YOUR OWN RISK. CASEGLIDE SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE.
    3. LIMITATION OF LIABILITY AND INDEMNIFICATION. EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD CASEGLIDE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF CASEGLIDE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF CASEGLIDE, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
    4. Compliance with Intellectual Property Laws. When accessing CaseGlide or using the CaseGlide legal document preparation Service, you agree to obey the law and you agree to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright, trademark and other intellectual property ownership. You agree not to upload, download, display, perform, transmit or otherwise distribute any information or content in violation of any third party's copyrights, trademarks or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any content you provide or transmit or that is provided or transmitted using your CaseGlide user account. CaseGlide has adopted a policy that provides for the immediate removal of any content, article or materials that have infringed on the rights of CaseGlide or of a third party or that violate intellectual property rights generally. CaseGlide's policy is to remove such infringing content or materials and investigate such allegations immediately.
    5. Limited Commercial Use. The site is made available for your limited commercial use only on cases or claims that you have been expressly authorized as a user by CaseGlide or a homeowners insurer client of CaseGlide.
    6. Minors. Minors are not eligible to use the Site or Applications and we ask that they do not submit any personal information to us.
    7. Governing Law; Venue. Any legal action or proceeding relating to your access to or use of the Site, an Application, or Materials is governed by the Arbitration Agreement contained in paragraph 7 of these Terms of Use. These Terms of Use expressly exclude and disclaim the terms of the U.N. Convention on Contracts for the International Sale of Goods, which shall not apply to any transaction conducted through or otherwise involving this Site or an Application.
    8. Copyrights. All Site design, text, graphics, the selection and arrangement thereof, Copyright ©, CaseGlide, LLC ALL RIGHTS RESERVED.
    9. Trademarks. CaseGlide, CaseGlide LLC, Litigation Project Management, Document Solutions, Case Intelligence System, all images and text, and all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress of CaseGlide. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
    10. Right to Refuse. You acknowledge that CaseGlide reserves the right to refuse service to anyone and to cancel user access at any time.
    11. Attorney/Client Privilege Acknowledgment.
      1. For purposes of this Section 18, “Privileged Information” shall include any information relating to a client or case that is (1) not generally known and is (2) acquired by a lawyer or other legal professional during the course of, or as a result of, the representation. Information relating to a client is deemed not generally known when such information could not be acquired without special knowledge or substantial effort or expense.
      2. Attorney’s Obligation. This provision applies to licensed attorneys only. As a licensed attorney or law firm staff member using CaseGlide’s Services or accessing the CaseGlide Site or Applications, you hereby acknowledge that you will ensure that appropriate safeguards are in place to prevent against the inadvertent disclosure of Privileged Information during your use of the Site.
      3. CaseGlide’s Obligation. CaseGlide hereby acknowledges that it will ensure that appropriate safeguards are in place to protect the attorney/client privilege between CaseGlide users/attorneys and their respective clients. CaseGlide further acknowledges that it will ensure that appropriate safeguards are in place to prevent the inadvertent disclosure of Privileged Information. Updated June 2015
    12. Acknowledgment. BY USING CASEGLIDE'S SERVICES OR ACCESSING THE CASEGLIDE SITE OR APPLICATIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.
    Updated June 2015

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