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How to Implement a New Insurance Claims Management System

I recently came across an article regarding Homesite Insurance’s implementation of a new insurance claims management system. In the article, Anthony O’Donnell talked about Homesite’s decision between upgrading their existing system versus building a new one. I think any insurer with a pulse and decent execution skills would agree that replacing a legacy system is the right decision.

But what stood out was Anthony’s simple explanation on why Homesite chose their provider:

  1. Automation of key workflows, supporting streamlined adjuster experience, and improved self-service
  2. Intelligent integration design with forms, document management, and telephony systems
  3. Increased granularity and breadth of data available to claims personnel and underwriters to support greater automation during the adjustment process and improved analytics around profitability, fraud detection, and customer satisfaction.

Sound familiar?

Click Here to view the article

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