I recently came across an article regarding Homesite Insurance’s implementation of a new insurance claims management system. In the article, Anthony O’Donnell talked about Homesite’s decision between upgrading their existing system versus building a new one. I think any insurer with a pulse and decent execution skills would agree that replacing a legacy system is the right decision.
But what stood out was Anthony’s simple explanation on why Homesite chose their provider:
- Automation of key workflows, supporting streamlined adjuster experience, and improved self-service
- Intelligent integration design with forms, document management, and telephony systems
- Increased granularity and breadth of data available to claims personnel and underwriters to support greater automation during the adjustment process and improved analytics around profitability, fraud detection, and customer satisfaction.